3 builders who never spoke to each other · contested
Trim the options at the point of purchase
Extra choice is not a free courtesy: it transfers evaluation work to the buyer, and a buyer facing too much of it opts out entirely. Funnel first time customers to a single bundle with one button, sell size and colour as toggles on one page rather than as separate products, explain what actually separates near identical lines, and order what remains by what has historically sold.
Where this splits
Dry gives first time buyers exactly one purchase path so no decision is required, while Bourgoin deliberately places a cheaper alternative directly beneath the expensive button to catch the visitor who balks.
6 claims against 1
Chris Frantz · Cory Zue · Harry Dry · Katelyn Bourgoin
Funnel first time buyers to a single purchase option
- 01Give first-time buyers exactly one way to purchase: a single welcome bundle on the homepage with one button, so no decision is required of them.
- 02Offering shoppers more choice is not free; extra options make the purchase harder rather than more appealing.
Offer a cheaper option beneath the expensive one
Put the cheap alternative immediately under the expensive booking button, so the visitor who balks at the price still buys something.
- 03Trimming the option count is only half the fix: also make the remaining options quick to compare, so the buyer can tell which one fits them without doing mental work.
- 04Label what actually separates near-identical variants, because a category page stuffed with unexplained product lines stops people choosing.
- 05Put size, style, colour and version on one page as toggles rather than listing each variation as a separate product.
What it returned
AG1's homepage funnels everyone to one welcome kit
Bourgoin's warning is that a buyer facing too much evaluation effort will opt out of choosing at all, which is a lost sale.
One retailer's men's t-shirt category listed essential, active, soft touch, design and packed dry lines with nothing to explain the difference.
A v-neck and a crew neck get sold as two separate products when the cut is all that changes, at two different prices and with nothing comparing them.
Sources
- Buying clothes online is still painful. Here's what needs to change.Chris Frantz · chrisfrantz.com · 2020-03-14
- Choice Paradox - Why We Buy 🧠Katelyn Bourgoin · customercamp.co · Inside Your Buyer’s Mind · undated · dissenting
- Strategy Calls | Customer CampKatelyn Bourgoin · customercamp.co · BOOK STRATEGY CALL · undated · dissenting
- AG1's welcome offer is idiot-proofHarry Dry · Marketing Examples · AG1's welcome offer is idiot-proof · undated
- That strange feeling when everything sort of seems to be workingCory Zue · coryzue.com · Product Updates · 2018-09-30
the second source
Three plays a week, for the phase you are in
No roundup of links, no news. Three tactics more than one builder arrived at separately, with the numbers each one returned and the disagreements left in.
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